Signals™ for Executive Management
Executive Summary

Sales. Customer Experience. Marketing. HR.

As a business executive you need your hand on the pulse of the business in all these areas, in real-time. Signals™ can aggregate all the sales data, customer care data, HR and marketing data together on a single Dashboard, enabling an executive the ability to examine the high-level operation output of the organization on a daily, weekly, monthly base. Analytics becomes part of the daily operational processes, helping you make better, data-driven decisions.

“The buzzword section was easy to work with; allowing filtering to which dataset you would like to view.”

- Business Unit Leader

Challenges in Hospitality

Stratifyd helped executives in a multi-billion dollar organization get a handle on business performance. Analyzing business data had been time consuming and taking a lot of company resources and prioritization, causing delays in getting to actionable insights. Pain points faced by the organization included:

Hard to analyze subsets of data like app cases.

Excel Sheets and Exports from the Analytics Dept.

Manual sales reports from Salesforce.

No common view for multiple data sets, like Cases/Community/Social/Uservoice.

Customer Care and Voice of Customer data was not always available in a timely manner.

The Need: A visual dashboard tool to allow the executives to analyze data sets quickly and get to insights faster.

The Solution: Signals™ enhances the power of analytics by making executive interaction with data easy and productive. To answer the question “What Changed?” executives can compare different versions of data with just one click. Automated ‘delta’ functions immediately visualize data set comparisons. Knowing what changed from the previous period makes analysis and corrective action faster. All things are under an executive’s control. Doing ad-hoc comparisons help executives stay alert to trends and emerging issues in your business.

How Signals Helped

Signals™ is a machine-learning platform, with a Natural Language Processing (NLP) engine. Signals™ clusters terms based on semantic relationships and relative significance of the texts in the data.

  • No longer have to sample data; Signals™ ingests 100% of available data.
  • Old process: High likelihood that data would be available only after 3-4 days from generation (not real-time). Signals™ provides up to 30-60 minute updates (can also run daily), and has the ability to compare time periods directly in the dashboard.
  • Signals™ enabled the executive team to react quickly to trends in volume or direction, and share internally with the management team and with vendor partners.
No longer have to sample data; Signals™ ingests 100% of available data.
  • Signals™ is a machine-learning platform,with a Natural Language Processing (NLP) engine. Signals™ clusters terms based on semantic relationships and relative significance of the texts in the data.
  • Analyze Salesforce Data – Old Process vs Signals™: purchase experience survey, chat survey (sales and sales support), product ownership survey.
  • Lenovo tech support data.
Results and Return on Investment
Using the Signals™ platform, Lenovo was able to:
  • Integrate uservoice and NPS data
  • See the most vocal customers easily
  • Instant Sharable Insights: No need for manual bucketing by analysts, and anyone can access.
  • Ability to provide more actionable insights, from different types of structured and unstructured data, across all areas of the business.
Signals™ enabled the executive team to react quickly to trends in volume or direction, and share internally with the management team and with vendor partners.
“What’s your next move? Executives need a real-time dashboard for business performance, one that’s easy to digest, and easy to dive into the details. Signals™ is that platform.”
See How Signals Can Tell Your Data Story
Fill out the form to get one-on-one demo.