Text Analytics

What is Text Analytics?

Go beyond counting words with our patented Smart AI™ featuring Natural Language Understanding. Uncover the real story and the emotions that drive them.

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Conquer Unstructured Data at Scale and Speed

Unstructured data like call transcripts, survey verbatims, chat, and product reviews can open up the door to understanding your customer and employees’ experiences like never before.

Listen Better with Sentiment Analysis

Legacy text analysis could tell you what topics are popular, but without sentiment intelligence you’re a ship without a rudder. With sentiment analysis, you can identify what topics are generating the strongest emotions to help you better prioritize where your team is spending their time.

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Prioritize Actions Quickly and Confidently

Automated insights with alerts can help you catch issues before they’re a problem. See the whole picture from your customer’s experience when you tap into their conversations to discover what needs fixing now and what can wait.

Get Insights Out to the Rest of the Organization

Text analytics will turn up insights for every team. Whether you’re reporting to the C-Suite, helping manage a regional teams working in different languages, or providing coaching, you’ll be able to share the real story behind the customer experience.

A composite image of two women communicating digitally.

What Makes Stratifyd’s Text Analytics Unique?

Automatic Topic Generation

No more fussing with keywords and taxonomies. Let our Unsupervised NLU models generate topics, themes, and sub-themes from your unstructured data without any upfront work.

Optimize on the Fly

Home in on what matters by cutting out the noise. Customize your model by removing the results that don’t matter all from our dashboard--without needing to stop your models.

Drill Down into the Data with Ease

Slice and dice your data to fit your needs. Our business user-friendly interface lets anyone perform multiple analyses on different segments within a single dataset.

Retrain Your Models without a Trained Data Scientist

Our text analytics are designed to be “Set It and Forget It.” Schedule when you’d like your model to retrain to find new topics, and adjust it as your data demands change. Keep up with your customers without waiting for IT resources.