Our AI-powered platform is unparalleled when it comes to customer analytics. Here’s what sets us apart:
We have the fastest time to insights platform, delivering insights from customer data in real time. This saves analysts weeks and months of time to focus on mission-critical tasks.
Our platform ingests omni-channel structured and unstructured data, meaning analysts are never limited to only seeing insights from a portion of customer data. Plus, results are shown in various visualizations on one convenient dashboard to make analyzing and reporting quick and easy.
We utilize unsupervised machine learning, natural language understanding, topic modeling, predictive intelligence, and more to deliver the most comprehensive datasets for our clients to analyze.
In the auto industry, it’s crucial to capture the voice of the consumer and the voice of the employee to ensure you’re staying a step ahead of the competition and keeping safety and the customer experience top-of-mind.
We’ve helped a top auto manufacturer pinpoint the exact location that was the source of an assembly issue, and the model and class it affected. This put them in a unique situation where they were able to recall just the small portion of vehicles experiencing problems instead of doing so en masse, resulting in millions of dollars saved.