We used our Smart AI™-powered Experience Analytics Platform to understand why consumers registered over 50% more feedback than ever before.
Download to find out why.
With a little distance, now is the time for CX teams to look back to understand how they can revamp their approach to listening to customers to provide the best experience possible to improve loyalty.
“This report shows that not all customers in the financial services sector have been really heard or treated fairly over the last year and that should be a wake-up call to all those responsible. The problem is that complaints are like the ‘dark corners’ of customer experience and they don’t get the attention they deserve.”
Advisor, Speaker and Best-selling Author
The hidden trends and sentiment that drove historic rates of comments towards financial institutions
What the most frustrating parts of 2020 were for consumers when it came to banking CX
Lessons for CX teams to incorporate as we move towards a new normal and digital transformation accelerates at many financial institutions
Industry-wide benchmarks are helpful, but wouldn’t a report tailored to your own customers’ experience be more helpful? Receive your free 2021 FinServ Customer Experience Report with insights into your CFPB data when you sign-up below with a valid work email from an eligible financial institution.
formerly USAA’s Voice of the Customer leader
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