Stratifyd: The Best Choice in Customer Analytics.
Choosing a company to assist you with customer analytics can be difficult. There are several options and trying to make sense of the differences between platforms can be overwhelming.
Stratifyd’s AI-powered platform is miles ahead of the competition. Here’s what sets us apart:
We have the fastest time to insights platform, delivering insights from customer data in real time. This saves analysts weeks and months of time to focus on mission-critical tasks.
Our platform ingests omni-channel structured and unstructured data, meaning analysts are never limited to only seeing insights from a portion of customer data. Plus, results are shown in various visualizations on one convenient dashboard to make analyzing and reporting quick and easy.
We utilize unsupervised machine learning, natural language understanding, topic modeling, predictive intelligence, and more to deliver the most comprehensive datasets for our clients to analyze.
Our customer success stories say it all.
One Fortune 500 Financial Services company has used predictive intelligence to accurately predict CSAT scores and explanations for the 95% of its customer base who don’t fill in surveys. That data has helped the company increase CSAT to 92%, and cut handle time of contact center calls by 20% because agents were better equipped to deal with and more knowledgeable about customer pain points.
The Kimberly-Clark Corporation saved significantly by avoiding an inventory order to restock a new product. The company had debuted a new kind of toilet paper that didn’t have a flowCardboard center, and since it was cheaper than other similar products on wholesale websites, it was selling like crazy. But when using our platform, KCC found that sentiment was largely negative, and customers indicated that they wouldn’t be buying the product again.
A Fortune 500 auto manufacturer used our platform to analyze feedback about a “burning smell.” It found that there had been a production issue pertaining to missing resonator caps. Stratifyd was able to pinpoint the exact facility that was the source of the issue, the affected model and class of vehicle, and the day these issues occurred. The company saved millions on a mass recall by knowing precisely which cars needed to be fixed.
Want to see how Stratifyd can help improve your customer analysis efforts, business, and CX?