Customer Experience Case Study from Intuit

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Intuit experienced an increase in customer complaints regarding new releases of applications that lost key functionality.  The problem was compounded as the customer feedback was going unchecked for days given that the traditional systems could not monitor in real time.  

Stratifyd Solution

• Analyzed 38K un-sampled (edit) customer feedbacks

• Full analysis completed in 1.5 hours

• Resources freed from the manual fire-drills

Historical Approach

• Feedbacks were only randomly sampled

• Rule based sampling did not uncover new issues

• Resources continually constrained during release cycles

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