Focus

To quickly analyze omni-channel feedback from consumers and vendors in order to improve products and buyer and seller experiences.

Partnership With Stratifyd

Etsy has both individuals and vendors making up its customer base. To analyze such a wide array of feedback, the company sought the help of Stratifyd. Our platform is able to compile data from unlimited sources on one dashboard in minutes, identifying sentiment and common words or phrases from reviews.

Before utilizing our platform, Etsy’s analysts had to dedicate a significant amount of time to data analytics. They'd spend weeks and months manually reading, categorizing, and assigning sentiment to feedback from all consumers.

Results

Etsy has been able to better understand and improve customer and vendor experiences thanks to more comprehensive data sets. This has led to an increase in acquisition and retention in both categories.

You may also like
No items found.

Ready for a Demo?

Contact us to learn more

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Privacy Policy©2019 Stratifyd® All rights reserved