To quickly analyze omni-channel feedback from consumers and vendors in order to improve products and buyer and seller experiences.
Etsy has both individuals and vendors making up its customer base. To analyze such a wide array of feedback, the company sought the help of Stratifyd. Our platform is able to compile data from unlimited sources on one dashboard in minutes, identifying sentiment and common words or phrases from reviews.
Before utilizing our platform, Etsy’s analysts had to dedicate a significant amount of time to data analytics. They'd spend weeks and months manually reading, categorizing, and assigning sentiment to feedback from all consumers.
Etsy has been able to better understand and improve customer and vendor experiences thanks to more comprehensive data sets. This has led to an increase in acquisition and retention in both categories.
Contact us to learn more
Stratifyd is an end-to-end customer analytics platform powered by artificial intelligence. First it ingests your dataset, then it applies a series of AI-fueled algorithms to it in order to:
Once Stratifyd’s done analyzing, it visualizes all of its findings in an interactive, fully customizable dashboard that helps you gather insights and make data-driven decisions. Ready to see it for yourself? Contact us today to schedule a demo!