120x increase in speed of analysis.
100% accuracy in categorizing instances of complaint vs. feedback.
24 weeks saved for analysts each year growing line graph.
This company had a team of four customer experience professionals manually reading and classifying more than 4,000 verbatim reviews from customers each quarter so that the correct line of business teams could address complaints and feedback.
The company leveraged our solution’s AI modeling, natural language processing, sentiment modeling, and machine learning functionality to analyze omni-channel textual data and improve the customer experience.
Applying this cutting-edge technology automated workflows, saving analysts 24 weeks of work per year to focus on mission-critical tasks.
The company chose to focus on customer analytics for disability and life insurance claims, which were difficult for other systems to classify and assign sentiment given that these reviews can include both positive and negative words. For example, “They were a great help during this terrible time.”
Our solution accurately sorted these reviews into complaint and feedback categories, drastically reducing the time spent on analysis from more than 120 days to less than one.
Contact us to learn more
Stratifyd is an end-to-end customer analytics platform powered by artificial intelligence. First it ingests your dataset, then it applies a series of AI-fueled algorithms to it in order to:
Once Stratifyd’s done analyzing, it visualizes all of its findings in an interactive, fully customizable dashboard that helps you gather insights and make data-driven decisions. Ready to see it for yourself? Contact us today to schedule a demo!