See how Stratifyd customer, Contact Energy, discovered unknown drivers of negative NPS.
Contact Energy found that employee experience directly influences the quality of customer experience. Stratifyd’s platform helped them discover unknown insights, leading to a dramatic increase in NPS by 40 points, a reduction of CX-related complaints by 58% and a reduction in monthly unrecoverable revenue by over 90%.
Give us a sample of your existing data and we’ll show you insights that typically take weeks to uncover. There is no need to disrupt your legacy solution, it’s a simple proof of concept. No strings attached.
Learn more about our platform that is used by CX professionals at companies like:
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