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gartner report

How to Manage Customer Experience Metrics

Measuring customer experience can be a challenge. Many organizations struggle to identify the best metrics for their needs and settle with the legacy approach of using survey metrics.

At Stratifyd, we recognize that leaders in CX need to connect and analyze customer data across siloed organization and legacy CX analytics tools. By doing so, CX organizations are able to more effectively measure and report on the metrics that drive improvement to their customers’ experience.

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Download this Gartner report to learn:

  • How today’s CX leaders are going beyond survey metrics such as NPS, CSAT, and CES
  • How to identify the right CX KPIs from a library of over 150 metrics that drive CX
  • Better methods and formats for effectively presenting CX metrics to your stakeholders
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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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Gartner, How to Manage Customer Experience Metrics, 7 January 2020, Ed Thompson, Don Scheibenreif, Michael Chiu

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