Fresh Insights in the Time It Takes to Order Dinner
Stratifyd analyzes omni-channel feedback in minutes to increase customer acquisition and retention, improve services, and grow revenue.
Our AI-powered platform is unparalleled when it comes to customer analytics. Here’s what sets us apart:
We have the fastest time to insights platform, delivering insights from customer data in real time. This saves analysts weeks and months of time to focus on mission-critical tasks.
Our platform ingests omni-channel structured and unstructured data, meaning analysts are never limited to only seeing insights from a portion of customer data. Plus, results are shown in various visualizations on one convenient dashboard to make analyzing and reporting quick and easy.
We utilize unsupervised machine learning, natural language understanding, topic modeling, predictive intelligence, and more to deliver the most comprehensive datasets for our clients to analyze.
In the food delivery industry, customer satisfaction is everything.
We’ve helped a Fortune 500 financial services company increase CSAT to 92% by simplifying its customer experience, building a more robust FAQ section (decreasing the amount of inbound calls to the contact center), and better training agents to handle customer complaints.