Fortune 500 Auto Manufacturer Division


Industry
Auto Manufacture

Department
Quality Assurance

Use Case
Survey + Service
Centers Reviews


Summary

This customer is a global automobile marque. The brand is known for luxury vehicles, buses, coaches, and lorries.

Challenge

  • Slipped from top 3 in JD Power IQS to bottom 15
  • Existing platform failed to provide productive view of current
    issues which blindsided leadership in IQS repor
  • Inability to combine service center feedback with customer
    survey data


Result

  • Enhanced service methodology to avoid additional service calls from pivotal findings
  • Identification of early indicators for JD Power IQS ratings
  • Enabled upstream product teams with consumer led design enhancements


Key Take Away

Surfaced unknown vehicle flaws that would trigger expensive mass recall. Stratifyd was able to help triangulate by VIN number to a unique facility, which experienced a bad day of production.

Enhanced Insights

Improved Services

Loyal Customers