We capture phone call data, converting it to text, and processing it through our engine. First, phone call data is sent to us via secure file transfer protocol. Then, a tool called a listener detects new files and converts them to .wav format. One of our machine learning tools converts the audio files into text documents. From here, the documents are submitted for analysis in Stratifyd through our API.
Stratifyd is a next-generation analytics platform powered by Augmented Intelligence™. Inside your data there are key signals to health of your business and the Augmented Intelligence engine helps you discover them:
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