We capture phone call data, converting it to text, and processing it through our engine. First, phone call data is sent to us via secure file transfer protocol. Then, a tool called a listener detects new files and converts them to .wav format. One of our machine learning tools converts the audio files into text documents. From here, the documents are submitted for analysis in Stratifyd through our API.
Stratifyd is an end-to-end customer analytics platform powered by artificial intelligence. First it ingests your dataset, then it applies a series of AI-fueled algorithms to it in order to:
Once Stratifyd’s done analyzing, it visualizes all of its findings in an interactive, fully customizable dashboard that helps you gather insights and make data-driven decisions. Ready to see it for yourself? Contact us today to schedule a demo!
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