LivePerson

Industry: Technology / Software
Department(s): Product

Use Case(s): Product Management, Customer Acquisition, Customer Retention

LivePerson uses Stratifyd to provide chat and survey analysis to over 70 of their largest customers including Fortune 500s. LivePerson is the largest chat solution provider in the world. The company's platform Live Engage 2.0 is powered by Stratifyd, which makes LivePerson more competitive in the marketplace and increases customer acquisition and retention.

Leadership (Clients)

Challenge:

  • Difficulty getting accurate and up-to-date analysis of customer voice

Solution:

  • Stratifyd provides accurate and quick reporting through the interactive dashboard

Results:

  • Critical business insights from comprehensive analysis of customer feedback

Analyst (LivePerson)

Challenge:

  • Difficulty gathering insights from customer interactions from phone calls and chats

Solution:

  • Stratifyd's AI capabilities provide critical insights from phone calls using voice to text
  • Stratifyd automates reporting with an interactive dashboard

Results:

  • Decreased time spent on data analysis
  • Increased analysts' ability to recommend action on insights
  • Faster detection of emerging issues