Stratifyd’s the Ticket to Better Customer Analytics
Critics will always have positive and negative feedback,
but both have insights that can help you increase customer loyalty and revenue.
Our AI-powered platform is unparalleled when it comes to customer analytics. Here’s what sets us apart:
We have the fastest time to insights platform, delivering insights from customer data in real time. This saves analysts weeks and months of time to focus on mission-critical tasks.
Our platform ingests omni-channel structured and unstructured data, meaning analysts are never limited to only seeing insights from a portion of customer data. Plus, results are shown in various visualizations on one convenient dashboard to make analyzing and reporting quick and easy.
We utilize unsupervised machine learning, natural language understanding, topic modeling, predictive intelligence, and more to deliver the most comprehensive datasets for our clients to analyze.
In this industry, customer satisfaction is the highest priority.
We’ve helped one of our clients improve CSAT scores from the mid-80s to 92%. Our platform also cut handle time for contact center calls by 20% by identifying customer pain points and better preparing agents to address issues.