Stratifyd is powered by AI and specializes in analyzing both structured and unstructured feedback.
Our platform ingests omni-channel data and uses machine learning to assign sentiment and categorize the findings.
Our platform has a number of other valuable features, too.
- We’re the fastest time to insights platform.
- Our platform has alerting and case management functionality, giving you the opportunity to become more proactive.
- It can accurately predict CSAT ratings and reasoning when customers fail to, or don’t fully provide feedback.
At Stratifyd, we fully understand the impact of customer feedback.
One of our clients is a leading auto manufacturer which sought our help to analyze data in order to identify defects, design issues, and the reasoning for its steady decline in J.D. Power rankings. Our platform was able to pinpoint the exact location where a manufacturing error occurred and saved the company a significant amount of money.