Stratifyd Partners with Anexinet; Leverages AI To Empower Customer Analytics Platform
By Ameya Dusane
Oct 11 2019 | 12:00 AM | 2 Mins Read
Stratifyd's omni-channel analytics approach provides the ability to integrate social media with contact center voice calls, chat, text, and email for a 360-degree view of the customer.
Charlotte, NC And Philadelphia, PA: Stratifyd and Anexinet Corporation today announced a joint partnership where Anexinet will perform implementation services for Stratifyd's AI-powered Data Analytics Platform. Working with Anexinet enables Stratifyd to onboard more customers and empower them to realize the technology’s benefits more quickly.
Stratifyd and Anexinet are both focused on enabling clients to deliver great customer experiences, powered by data-driven insights. As such, this is a natural partnership, combining Anexinet’s subject-matter expertise with Stratifyd’s AI-powered Customer-Insights Platform. Further, the partnership enables clients to establish baselines, against which they may quantify, measure, and evolve programs focused on business outcomes impacted by customer feedback.
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“Stratifyd’s clients and prospects want to develop a more programmatic approach to solving business outcomes around Customer Experience (CX) insights. Our goal was to find a partner that has customer experience, project management, and data analytics expertise to help our clients deploy and evolve their customer feedback-driven programs,” said Derek Wang, Stratifyd Co-Founder and CEO. “This relationship with Anexinet enables us to scale our delivery capability, while also providing our clients with greater subject matter expertise and a focus on business outcomes. Ultimately, Anexinet’s strength in working with people and improving processes will make our platform much more powerful for users.”
Anexinet has partnered with Stratifyd to offer a Customer Experience Analytics Kickstart. This program enables clients to take a more rapid, focused approach to visualizing and developing a roadmap for CX business challenges, such as contact-center efficiencies, customer churn, product quality, and sales effectiveness.
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“We want to offer our clients the best in customer analytics, while ensuring the platform is nimble and open to support the widest range of client experience outcomes and data sources,” said Al Sporer, General Manager Anexinet Digital. “Using the Stratifyd platform, our clients can leverage advanced analytics powered by the most advanced AI to drive a more complete view of their customers and unlock hidden value.”
Stratifyd's omni-channel analytics approach provides the ability to integrate social media with contact center voice calls, chat, text, and email for a 360-degree view of the customer, thereby deriving real-time market and operational intelligence from all forms of unstructured and structured data. Clients benefit from dashboards, insight analysis, and ongoing brand-tracking of emotional nuance and sentiment across all vertical markets. These AI-driven technologies allow clients to learn how consumers really feel about their brands, products, services, and competitors. Additionally, clients may leverage the data to generate predictive models that provide insight into the future and enable them to stay ahead of the competition.