Why We Partnered

Genesys helps companies deliver seamless omni-channel customer journeys to build lasting relationships.

The company is working with Stratifyd to help align communications between email and contact centers. Genesys is utilizing our speech and sentiment analytics functionality to understand topic and temporal trends. This partnership allows us to provide deep textual analytics on one of the fastest-growing cloud-based contact center providers.

The Value You Get

Every solution brings something unique to the table. Stratifyd's ingests, analyzes, and visualizes omni-channel data – complete with speech and predictive analytics – to deliver comprehensive datasets in real time.

Why We Partnered

LivePerson has changed the way people communicate with brands and laid the foundation for conversational commerce. The company’s LiveEngage platform allows consumers to securely message more than 18,000 businesses to create meaningful connections.

The company partnered with Stratifyd to add more features and flexibility to data analytics. Our speech analysis functionality and speed-to-insights filled that need, identifying ways to improve agent responses, website navigation, and CX.

The Value You Get

Every solution brings something unique to the table. Stratifyd's ingests, analyzes, and visualizes omni-channel data – complete with speech and predictive analytics – to deliver comprehensive datasets in real time.

The next step is scheduling a demo to see the unique, unsurfaced insights in your customer data.