Why We Partnered
Genesys helps companies deliver seamless omni-channel customer journeys to build lasting relationships.
The company is working with Stratifyd to help align communications between email and contact centers. Genesys is utilizing our speech and sentiment analytics functionality to understand topic and temporal trends. This partnership allows us to provide deep textual analytics on one of the fastest-growing cloud-based contact center providers.
The Value You Get
Every solution brings something unique to the table. Stratifyd's ingests, analyzes, and visualizes omni-channel data – complete with speech and predictive analytics – to deliver comprehensive datasets in real time.