Our AI-powered platform is unparalleled when it comes to customer analytics. Here’s what sets us apart:
We have the fastest time to insights platform, delivering insights from customer data in real time. This saves analysts weeks and months of time to focus on mission-critical tasks.
Our platform ingests omni-channel structured and unstructured data, meaning analysts are never limited to only seeing insights from a portion of customer data. Plus, results are shown in various visualizations on one convenient dashboard to make analyzing and reporting quick and easy.
We utilize unsupervised machine learning, natural language understanding, topic modeling, predictive intelligence, and more to deliver the most comprehensive datasets for our clients to analyze.
In the pharmaceutical industry, customer feedback can deliver clinical insights.
We’ve helped Eli Lilly uncover an instance in which users of an insulin drug weren’t being taught to properly inject themselves, leading to pain and irritation near the injection site, and affecting patients’ quality of life.
We’ve also helped GlaxoSmithKline easily analyze feedback from clinical trials for an HIV drug with a shorter regimen cycle than the competition. The data showed fewer instances of gastrointestinal side effects with the same, or improved, effectiveness.