Voice-to-Text Functionality

We transcribe and analyze contact center calls based on various metrics, including call length, talk rate, streaks, overtalk, silence, energy level, and the inclusion of negative and positive words

Translation

Our platform supports more than 25 languages and deploys natural language understanding to ensure the integrity of the data is never compromised.

Data Fusion and Normalization

Data is ingested from omni-channel sources and cleaned to speed up processing. From there, we break down words to their roots and remove repetitive words (like, "I", "a", and "the").

NLU-led Analytics

Our platform leads with Natural Language Understanding to remove human bias, generate unique topic clusters, and score words based on sentiment

Predictive Intelligence

This technology can be applied to accurately predict outcomes and missing CSAT scores along with the reasoning behind them.

Voice of the Consumer & Voice of the Team Insight

Pairing VOC and VOT data to give you a look into the full spectrum of structured and unstructured feedback.

Taxonomies

Stratifyd uses faceted heirarchical taxonomies. Data is funneled into labels based on whether it did or didn't match terms in the label's controlled vocabulary for a more pointed look at customer feedback.