Gain insight into your customer and business data with a single dashboard
Stratifyd is an end-to-end customer engagement solution powered by AI. Our solution provides an AI workforce that continuously learns from every customer interaction and all business information added. This AI workforce is made more intelligent by knowledge gained through industry-wide learning experience and the analysis of external data. Your team will have AI assistants to help improve performance from the contact center to the boardroom so you can increase customer acquisition and retention.
Stratifyd provides an interactive dashboard of all customer interactions - phone calls, emails, chats, surveys, online reviews, social media - everything. Our solution analyzes unstructured data from any source and combines it with structured data in a single view to help you make data-driven decisions for your product, service, or brand.
Monitors customer interactions to provide real-time performance evaluations and coaching.
Monitors customer interactions to provide insight into customer intent.
Analyzes customer interactions to help target ideal customers with the right messaging.
Stratifyd continuously learns from every customer interaction. Every phone call. Every email and chat. Every review and survey. Every social media post. EVERYTHING.
Stratifyd analyzes customer data on account, contact, and case/incident records to provide actionable insights.
Stratifyd is made more intelligent by knowledge gained through industry-wide learning experience and the analysis of external data.
Stratifyd combines and analyzes all of this data in real time. This data can be viewed in a powerful, easy-to-use dashboard across all business units.
Get an interactive sales performance dashboard of call scoring, discussion topics & keywords, and account and contact data so you can:
Get an interactive customer experience dashboard of sentiment, discussion topics & keywords, and product feedback so you can:
Get an executive-level competitive & market intelligence dashboard so that you can:
A Stratifyd user was charged with analyzing the same 38,000 cases and was able to identify four major drivers, as well as strong sentiment themes, and other associated data in a little more than a half hour.
A team of data scientists was asked to analyze 38,000 VOC reviews and identify critical themes within the data. It took them three days to analyze 3,800 (a subset) reviews and generate a list of the two major drivers.