February 8, 2021
Interaction Analytics have evolved a lot recently thanks to the introduction of AI. So what does that mean for your Contact Center?
January 26, 2021
Voice of the Customer programs are integral to understanding the customer experience. We break down the concept of VoC and how it is evolving in response to today's trends.
January 21, 2021
Companies have more data than ever, but not all of it is created equal. We check out structured data vs. unstructured data and what the difference means for CX teams.
January 11, 2021
Business silos can hold back any company from achieving its goals, but the right Experience Analytics Platform can help break down these four common silos.
December 21, 2020
Read more about our recognition as a G2 High Performer and learn how we can help your company as well.
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