March 23, 2021
We've launched our first annual State of FinServ Customer Experience Report. See what CX lessons financial institutions can learn from the last year.
March 2, 2021
Sentiment analytics is a key part of many CX teams' analytics programs. But what is it exactly, and why should you care about them?
February 9, 2021
Artificial Intelligence is becoming a must-have capability for businesses, but making it accessible to every team will take Smart AI. Get the lowdown on Smart AI's business value.
February 8, 2021
Interaction Analytics have evolved a lot recently thanks to the introduction of AI. So what does that mean for your Contact Center?
January 26, 2021
Voice of the Customer programs are integral to understanding the customer experience. We break down the concept of VoC and how it is evolving in response to today's trends.
Join companies like LivePerson, Capital One, and Ally to unlock powerful insights you might be missing. See what Stratifyd can do for you.