November 18, 2021
Setting Yourself Up for Success with AI-Powered Analytics in Pharma
As pharmaceutical companies collect more unstructured Voice of Customer data, manually reading and analyzing each entry becomes more costly and inefficient. The advances of natural language processing and other machine learning techniques make it possible to create an insights generation program where subject matter experts work with technology to analyze more data and accelerate time to insights. Setting yourself up for success and maximizing the value of your VoC data requires changes in strategies and the way you handle data. In this webinar, you’ll hear from Seth Tyree, VP-Pharma Insights at Stratifyd and Tolga Akiner, Data Scientist, as they share their experience and best practices from building an insights generation program.
November 11, 2021
The New Fundamentals of Measuring and Improving CX Beyond Surveys (US)
Customers who receive good customer service interactions are more loyal. That's why CX and contact center leaders must monitor and improve the quality of those interactions. Most rely on surveys but run into challenges with that approach: Surveys cover less than 10% of all interactions; surveys fatigue customers and exclude certain customer groups; surveys aren't effective for employee coaching; surveys don't provide "actionable" data in real time. Instead leaders must take advantage of the untapped gold mine of unstructured customer data - that today is going to waste - using the analytics, machine learning, and AI methods that are increasingly widespread and easy to use. In this webinar, guest speaker Dr. Maxie Schmidt, Vice President and Principal Analyst from Forrester and Dr. Kjell Carlsson, EVP of Product Strategy from Stratifyd will show how CX leaders and contact center leaders can use new tools, data and approaches to upgrade to a more scalable approach to measuring and improving CX.
October 28, 2021
How AI Is Helping Credit Unions Create Memorable Member Experiences
Credit unions pride themselves on delivering exceptional member experiences. Keeping up with the innovations in the customer experience from fintech and large banks can be a challenge for credit unions, however. The emergence of low-to-no-code artificial intelligence analytics platforms offer credit unions a chance to do more with less. As more interactions become digital and credit unions have more customer feedback to analyze, AI can deliver insights efficiently for small teams to act on. In this webinar, Kjell Carlsson, EVP of Product & Strategy at Stratifyd, will share how the emergence of low-to-no-code AI platforms can help credit unions uncover the insights they need to quickly improve the member experience.
October 7, 2021
Budget and Goal Set Like A Pro for CX Analytics in 2022
The last two years have proven that Customer Experience is critical. As we move into 2022, how can you ensure that you’re analyzing your large volumes customer feedback data efficiently and deriving the insights you need to keep pace with customer needs and expectations? Setting the right goals—and budget—today can ensure you’ve got everything you need to deliver maximum value today while setting yourself up for tomorrow. Join Lorraine Shumacher CCXP, CX Executive Advisor, and Kurt Trauth, SVP of Customer Experience Strategy & Analytics at Stratifyd, as they help you understand and set achievable goals for AI Analytics to power your CX program.
September 23, 2021
Building An AI & Ml Strategy For The Future Of Finserv Companies
Unstructured data sources like Voice-of-Customer feedback constitute up to 80% of the data in your company. Join us to discuss how FinServ companies should leverage unstructured data in combination with structured data, and the opportunities at hand for teams that can strategically combine data, Artificial Intelligence, BI and automation. In this webinar, Kurt Trauth, SVP of CX Strategy and Insights at Stratifyd, will discuss his insights into the unique opportunities of unstructured customer data from his time in CX, including as the former head of USAA’s Voice of the Customer program. You’ll learn about: How AI, machine learning and humans can work together to tackle the challenge of turning unstructured data into valuable insights Use cases for AI & ML applied together to tackle issues like risk/compliance and complaints across multiple customer touch points The strategic capabilities and skillsets necessary to include unstructured data in your short and long-term CX strategy
September 9, 2021
Deliver a Seamless Peak Season with Better Customer Analytics
The past year transformed the way consumers shop in-store and online. Now, the question for many Retail and CPG companies is how to prepare for the upcoming 2021 peak season. One critical element of any peak season preparations will include improving customer analytics across the entire customer journey. Companies have warehouses-worth of behavioral, operational and unstructured customer data, but much of it is being unused or underutilized. Join us as Meredith Albertson, CMO at Stratifyd and Ben Thompson, Director, eCommerce Analytics at Bluestem Brands discuss the keys to create a seamless e-commerce customer experience through data.
August 26, 2021
How AI Is Transforming Insights Generation in Pharma: Part 2
Voice of Customer insights powered by artificial intelligence are delivering big benefits to pharmaceutical companies: more time for subject matter experts to act, reducing costs and allowing for insights generation programs to scale up to meet the demands of creating a customer-centric business. Join Seth Tyree, SVP, Strategy-Pharma Insights at Stratifyd, for Part 2 of this series on the way AI is transforming your insights generation strategy.
July 22, 2021
How AI Is Transforming Insights Generation in Pharma: Part 1
On both the Commercial Insights and Medical Affairs sides of the pharmaceutical industry, one key source of data continues to be underutilized: customer feedback captured in unstructured forms like text, audio, and video. In fact, upwards of 80% of the data companies collect is unstructured, which means data analysts and subject matter experts are spending most of their time prepping and manually reviewing these data sources in an effort to understand their customers. Artificial Intelligence can help pharmaceutical companies unlock deeper insights faster from HCP and customer feedback. But there’s skepticism about AI, and many executives are hesitant to throw their support behind it. For them, the costs associated with buying or building an AI tool can seem too risky, but the advancements in AI and machine learning are changing that calculus. In this webinar, Seth Tyree, SVP, Strategy-Pharma Insights at Stratifyd, will show you how AI can help you better understand your customer and the marketplace, alongside advice for getting executive buy-in for your AI-powered project. See how Smart AI™ technology is lowering the risks associated with traditional AI projects and increasing ROI Get the tools you need to demonstrate the need and value of an AI-powered analytics tool to make the most of your unstructured customer feedback Learn how SMEs will benefit from AI-powered text analytics
June 24, 2021
A Buyer's Cheat Sheet to Customer Feedback Management Platforms
In this webinar, Stratifyd’s Kurt Trauth, SVP of Customer Experience Strategy and Analytics, shares with you everything he wishes he knew to ask before buying multiple CFM Platforms. In his years running Lenovo’s Voice of the Customer program, Kurt worked with multiple CFM vendors, and has many hard-won lessons to help you evaluate your prospective CFM vendors. If you’re on the road to buying your first CFM platform, or putting together an RFP to explore new options, you’ll want to join us for this event.
June 17, 2021
How You Can Be a Better Leader in the Contact Center with AI
Advances in Artificial Intelligence are helping Contact Center leaders overcome some of the biggest challenges: Improve efficiency supporting agents to improve retention and scaling efforts like monitoring and coaching. With so many solutions promising AI capabilities, how do you make yourself a savvy buyer and deployment wizard without being a data scientist? With no-code AI solutions, all of these things can be tackled without waiting for a data science team to get to it. In this webinar, join Dave Cebrowski, Sales Engineer at Stratifyd, and Samantha Richey, Senior Director of Revenue Marketing & Operations as they help you navigate the reality of buying and deploying AI for the Contact Center.
May 20, 2021
Can Smart AI™ Make Anyone a Data Scientist?
Traditional AI projects can be a daunting hill to climb for teams that lack the budget or expertise. In fact, 87% of them fail to deploy, which makes AI feel like a big risk for resource-strapped teams. New AI platforms make it possible to become your own data scientist by removing the need for coding and extensive IT resources to deploy AI models. In this webinar, Stratifyd’s Samantha Richey, Senior Director of Revenue Marketing and Operations, and Ben Gazak, Solutions Architect, will show you how the Auto Learn capabilities of our Smart AI™-powered Experience Analytics platform can help you unlock the data you know is valuable, but you just don’t know how to get the insights out of it.
May 13, 2021
CX in a World Without Surveys
Surveys are a critical data point for Customer Experience teams, but there’s so much more customer feedback to address. In a fast-paced, digital-first world, the insights CX teams get from surveys can come too late to make an impact. To stay relevant, CX teams have to go beyond surveys to focus on other forms of customer feedback—like calls, emails, chat, social media—as well as operational data. In this webinar, Meredith Albertson, CMO at Stratifyd, will discuss how Artificial Intelligence and text analytics are critical tools for CX teams to find new sources of insight that will allow them to make a greater impact across the organization.
March 24, 2021
The CX Best Practices You Didn’t Know You Needed for FinServ
The pandemic likely tested many of your CX best practices over the last year; but as FinServ companies look towards the new normal, new best practices are emerging in the fight to stay competitive. In this webinar, Stratifyd’s Kurt Trauth, SVP of Customer Experience Strategy and Analytics, will share with you the unexpected best practices that he’s discovered in his time as USAA’s Voice of the Customer leader and in his role at Stratifyd working with top financial institutions. Kurt will dive into the innovative ways companies are using the data they already have to uncover new insights, as well as how they’re tapping into new data sources to find a competitive advantage. Each of these CX best practices is geared towards creating an organization that delivers clear, measurable ROI while creating a team that’s more responsive to customer experiences across more touchpoints.
March 18, 2021
How AI Delivers More Value from These 5 CX Use Cases
Join Stratifyd’s Vanessa Sorenson, Sr. Product Marketing Lead, and Michelle Turner, VP of Product Strategy at Stratifyd, as they break down the critical ways that Artificial Intelligence can impact your bottom-line CX goals.
February 18, 2021
Customers are talking, are you listening? CX Insights from Speech Analytics
Customers are talking, but are you listening? With more channels and interactions than ever before, Contact Centers face a steep challenge in the future to manage more customer experience. But the reward for teams that can uncover hidden insights in their data extends far beyond cost savings. Today, insight and action-focused analytics platforms are helping Contact Center and Customer Experience teams deliver value across the organization. Join us for a 45-minute webinar with Kurt Trauth, SVP of CX Strategy and Analytics at Stratifyd as he walks you through the way Contact Center and CX teams are using unified interaction and behavior analytics to tear down the silos and work towards omnichannel nirvana.
January 28, 2021
Customer Experience Predictions and Best Practices for 2021
2020 proved predictions are a fool’s errand, but here we are, at it again. Join us as we discuss our Customer Experience predictions and the industry best practices companies are using to deliver experiences rooted in new priorities like trust and safety. In this webinar, we’ll be helping you answer the timely questions behind the biggest challenges and opportunities in 2021 and beyond and arm you with actionable best practices for the year to adopt in the year ahead