How Stratifyd works with Salesforce
The Salesforce integration lets you pull in your valuable data from two different outlets. Firstly, we can let you pull in your different Salesforce reports that you've curated yourself. Unfortunatley, Salesforce report API only allows pulling down 2000 records at a time. Secondly, we can pull in your Salesforce Live Agent chat data for quick and easy analyses of both customer and agent chat.
Salesforce Report data helps you quickly and easily pull your hand-built Salesforce reports for analysis. This will allow you to export almost anything out of Salesforce that you would like to have analyzed.
Salesforce Live Agent allows you to quickly pull down your customer support chat logs for a robust textual analysis. Allows you to choose if you want to analyze the Agent's text, the Customer's text or both at the same time.