Omni-Channel Insights for Improved CX and Increased Revenue
Stratifyd’s prebuilt Enterprise Feedback Management solution utilizes cutting-edge technology – including predictive analytics – to deliver the most comprehensive data sets.
This solution is a pre-existing solution that provides the analytics tools necessary to better understand the trends and issues discussed in customer feedback.
Unlimited Data Sources
With more than 70 financial service data connectors, and the ability to create more, we collect data from public sources, such as CFPB, WalletHub, and App store reviews, as well as private sources, like surveys, chats, and contact center calls.
Understand the Voice of the Customer
Our platform’s unsupervised machine learning, NLU, sentiment modeling, semi-automatic taxonomies, and supervised models work together to create a holistic view of the Voice of the Customer. And, on top of those features, our predictive intelligence can accurately predict missing CSAT scores and the reasons behind them.