Contact Center Insights at the Speed of Your Customers
Stratifyd for Contact Center Experience is designed to help you manage the challenges of a modern, virtual, remote-work Contact Center. Detect top emerging themes and topics from your contact center and use those insights to stay in the loop no matter where your agents are or how your customers contact you.
Smart AI™: Your Eyes and
Ears on the Floor
Do more with less effort as you monitor every interaction using next-generation Natural Language Processing to uncover trends in customer conversations and agent performance, see the emotions driving calls, and raise red flags for risk and compliance issues.
Go from Cost Center to Insights Center
Unleash the power of Smart AI on every call, chat, and email to uncover the actions you need to take to impact on your bottom-line metrics and KPIs like Time-to-Resolution, Average Handle Time, and Customer Satisfaction Scores.
Find the Signals that
Impact Your KPIs
Don’t just track and monitor critical efficiency metrics, discover the reasons behind your inefficiencies in the moment. Whether you’re managing a support or a sales operation, you’ll have the insights you need to efficiently and proactively help coach and improve your team.
Close the Loop with Confidence
Take positive steps to resolve issues—before your customers do. Arm your teams with the insights they need to quickly resolve customer issues and automate feedback to other teams so you can keep customers from needing assistance in the first place.
Stratifyd Helps You Deliver on Your Contact Center Strategy
Stratifyd for Contact Center Experience is built with today’s best practices while improving for tomorrow. We take the guesswork out of analyzing the insights you need about your customers and employees to deliver the best experiences possible.
Customer Experience Improvement
Location Performance and Coaching
Contact Center Optimization
Agent Performance and Coaching
Compliance and Quality Assurance
Customer Experience Improvement
As a call center supervisor your most valuable asset is time. With Stratifyd for Contact Center you can easily identify trends and insights from calls that can be used to automate processes through ChatBot and other self-service experiences. You can use the time saved from those efficiencies to focus on agent training and higher value-add programs.
Senior Director, Revenue Marketing & Operations, Stratifyd
Tie Your Contact Center Data Together, No Matter the Signal
Access and leverage experience, behavior, and operational data from any signal for valuable insights that impact your business across the organization and help drive operational efficiencies in your Contact Center.
Stratifyd Solutions powered by Smart AI™
Customer Experience and VoC
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What will your data reveal?
Learn how to get to the insights you need faster and make a greater business impact with Stratifyd Solutions. Talk to us to determine what Solutions would work for your unique business goals.