Go Beyond Surveys to Build a Modern CX Strategy
Stratifyd for CX and Voice of the Customer is designed for the business you have today and the changes of tomorrow. Customer experience is changing, and you can't be stuck with legacy technology and static dashboards that don’t grow along with you.
See Your Customers
in a New Light
Go beyond traditional CX measurements and put yourself in the customers’ shoes. Visualize customer experience data in ways that are meaningful to the actual experience of your customers. Deliver action-ready insights through powerful lenses like demographics, regions, emotions, and more.
Say Goodbye to FOMO
Most CX teams have all the data they need, but don’t have the tools, resources, or strategies in place to unlock what’s hidden inside. Change that by giving your CX teams the no-code Smart AI™ models that leverage text analytics to help uncover the emerging themes and topics you didn’t even know to look for.
Faster Insights Delivered When it Matters Most
Gone are days where you need weeks to analyze your customer feedback. Stay one step ahead of the customer and your competition by quickly identifying emerging customer issues and drive loyalty on the channels that matter the most to them.
Easily automate your customer insights and close the loop with alerts and notifications sent directly to your stakeholders across the organization. Stratifyd’s no-code Smart AI™ models deliver flexible insights you can control in a few clicks; no longer spend hours in dashboards or running manual analysis in Excel to get the insights you need.
How Stratifyd Helps You Deliver on Your CX Strategy
Stratifyd for Customer Experience and VoC was built by CX professionals, for CX professionals. Take the guesswork and manual labor out of your customer experience analytics and turn insights into action across the entire customer journey.
Customer Experience Improvement
Location Performance and Coaching
Consumers are increasingly putting pressure on brands to deliver personalized and relevant experiences—and there’s no greater opportunity to meet consumer demand by uncovering the insights hidden away in unstructured customer feedback data like survey responses, call transcripts, and social media. To be able to automate these very time-consuming processes is a game changer for an CX team looking to make a big impact in their organization.
SVP, CX Strategy & Analytics, Stratifyd
Get More Insights from the Tools You Already Use
Access and leverage experience, behavior, and operational data from any signal for valuable insights that impact your business across the organization.
Stratifyd Solutions powered by Smart AI™
Stratifyd for Contact Center Experience
Text analytics have never been so simple. Reduce costs, improve customer satisfaction, and drive operational efficiencies by uncovering the insights from your calls, chatbots, emails, surveys and more that come from your contact center.learn more
Stratifyd for Product Experience
Discover the product insights you need for every stage of your product development lifecycle by uncovering the conversations your customers, competitors, and the market are having so you can deliver a product that customers truly love.learn more
Stratifyd for Digital Experience
Bring your brand into focus with a single view of the digital experience. Deliver better experiences for your customers by identifying and quickly acting on the points of friction in your digital experiences. Protect your brand by surfacing insights that help you understand your brand’s reputation.learn more
Stratifyd for Pharma Insights
Improve customer education and create smarter commercial strategies when you automate insights from diverse Voice of Customer data sources like field notes, social media, advisory boards notes and more.learn more
Stratifyd for Financial Services Insights
Listen to your customers with more empathy than ever before by unlocking round-the-clock insights. Quickly act on critical signals to reduce churn and build loyalty.learn more
What will your data reveal?
Learn how to get to the insights you need faster and make a greater business impact with Stratifyd Solutions. Talk to us to determine what Solutions would work for your unique business goals.