Stratifyd for Digital Experience  

Listen Across the Entire Customer Journey.

Identify and act on issues with your digital experiences and monitor your brand’s reputation across every digital touchpoint with automated insights 24/7.

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Maximize Your Impact on the Customer Experience

Stratifyd for Digital Experience helps brands detect where in the customer journey a user is most likely to churn and uses automated insights for a better understanding of public perception.

Surface Insights Across the Customer Journey

Recognize emerging issues or trends using text analytics across your digital channels including web, mobile, in-app, chatbots, and more to get a more holistic view of customer journey.

Take Action on Feedback to Create Better Digital Experiences

With automated insights and alerts sent directly to key stakeholders, brands can capitalize on any emerging trend, topic, or conversation to make operational improvements that deliver more timely, relevant engagement with customers.

Keep Your Eyes on the Competition

Even the largest teams can’t keep up with everything happening in the marketplace. Let Smart AI™ be your eyes and ears in the market by monitoring digital channels and responding to key moments from your competition.

How Stratifyd Helps You Deliver on Digital Strategy

Stratifyd for Digital Experience empowers digital teams to make the most of every interaction across digital channels to improve efficiencies.

Digital Channel Experience

Consolidate feedback to understand customer experience across digital channels and prioritize systemic improvement efforts.

  • Track and monitor digital channel performance.
  • Identify and prioritize high impact opportunities for CX improvement.  
  • Discover customer friction points between channels and drive positive change to that experience.
  • Identify emerging issues in digital experiences and immediately act-on them.  
  • Automate insights and anomaly identification to address issues before they escalate.  
  • Develop closed-loop processes for digital experience improvement.

Digital Channel Experience

Competitive Channel Experience

Gain insight into competitive digital experiences in order to inform product or service improvements and customer messaging.

  • Benchmark your brand's performance against competitors.
  • Uncover perceived gaps in product or service offerings and prioritize opportunities for differentiation.
  • Discover top themes, sentiment, and emotions coming from customer conversations about your competitors.
  • Be one step ahead of your competition by monitoring for emerging themes or anomalies in your competitive landscape.
  • Democratize and share competitive intelligence insights across your organization.

Competitive Channel Experience

Social and Online Reputation Management

Monitor social and online reputation in order to identify opportunities for improvement and to respond and retain customers.

  • Track and monitor top themes, sentiment, emotions, and emerging topics on social and digital channels.  
  • Discover customer friction points between channels and address them before they escalate.  
  • Automate insight and anomaly identification to get ahead of your customers.
  • Develop closed-loops processes for digital experience improvement.

Social and Online Reputation Management

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It can feel like every stage of digital transformation creates another silo of experiences. Not knowing what your customers—and your competitors—are saying in these channels in the moment is a huge risk to the brand. Get your team the insights they need to respond and take action, instead of wasting their time manually cobbling together feedback into reports one channel at a time.

Meredith Albertson

CMO, Stratifyd

Make What You Have Work Even Better

Access and leverage experience, behavior, and operational data from any source for valuable insights that impact your business across the organization.

Other Solutions

Stratifyd Solutions powered by Smart AI™

1.
Customer Experience and VoC
2.
Contact Center Experience
3.
Product Experience
4.
Pharma Insights
Customer Experience (Voc)

Customer Experience and VoC

Listen to your customers with more empathy than ever before by unlocking round-the-clock insights.  Quickly act on critical signals to reduce churn and build loyalty. 

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Contact Center Experience

Stratifyd for Contact Center Experience

Text analytics have never been so simple. Reduce costs, improve customer satisfaction, and drive operational efficiencies by uncovering the insights from your calls, chatbots, emails, surveys and more that come from your contact center.

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Product Experience

Stratifyd for Product Experience

Discover the product insights you need for every stage of your product development lifecycle by uncovering the conversations your customers, competitors, and the market are having so you can deliver a product that customers truly love.

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Medical Insights

Stratifyd for Pharma Insights

Improve customer education and create smarter commercial strategies when you automate insights from diverse Voice of Customer data sources like field notes, social media, advisory boards notes and more.

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What will your data reveal?

Learn how to get to the insights you need faster and make a greater business impact with Stratifyd Solutions. Talk to us to determine what Solutions would work for your unique business goals.