Invest in Better Experiences Powered by Smart AI™
Stratifyd for FinServ Insights uses Smart AI™ to unify your experience, operational, and behavioral data to solve your most pressing business challenges, save money and time across teams, and build trust and loyalty with customers.
Enter a New Era of Customer Experience Analytics
You strive to deliver unified experiences, but your analytics solutions still take fragmented views of your customer experience. Stratifyd for FinServ Insights helps you tell the real story behind your customer experiences by enabling you to integrate all your customer touchpoints to surface trends, emotions, and sentiments. With over 100 data connectors and the ability to work in over 100 different languages, every insight is at your fingertips.
Work Smarter (and Faster), Not Harder
In the ever-evolving digital world we live in, feedback from any source is constantly being given by your customers. Leading financial services companies use our Smart AI™ technology to analyze conversations and understand what’s working – or what’s not – in your digital experiences faster than ever before. Uncover insights when they still matter instead of waiting days or weeks.
Finally Understand 100% of Your Contact Center Interactions
Stratifyd’s industry leading speech analytics enables you to "listen to every call, finally providing you with an accurate view of call drivers, customer effort, agent behaviors and more. No longer be limited by the small sample sizes of quality monitoring programs and surveys, or vague/inaccurate contact disposition codes.
Move from Reactive to Proactive CX Management
Existing analytics platforms focus on responding to what has already happened. But with Stratifyd’s predictive analytics, you can use that same data to proactively identify future customer behaviors. Stop issues before they happen with the ability to predict repeat callers, likelihood to churn, customer satisfaction for every touchpoint, and more.
Don’t Lose Sleep Over Complaints and Compliance Issues
Help your team stay on top of complaints and compliance risks by automatically identifying issues across all your customer conversations. Stratifyd’s Experience Analytics Platform is the only one that identifies emerging themes and phrases to ensure you’re alerted to possible risks as quickly as possible.
Stratifyd Helps You Deliver an Industry Leading Customer Experience
Stratifyd for FinServ Insights quickly identifies key themes and emerging trends across all your customer conversations. Leaders across the enterprise rely on Stratifyd daily to drive data-driven decisions that create differentiated CX, reduce costs, and minimize risk.
Customer Experience Improvement
Contact Center Optimization
Social and Online Reputation Management
What you found in 15 minutes took us eight weeks to fully comprehend the scale and scope of the problem.
$5.5 million in savings
Increased CSAT Scores to 92% | Cut Handle Time by 20%
Trusted by Top Financial Services Brands Around the Globe
Join some of the leading FinServ brands and discover why they trust Stratifyd with their customer experience data.
Stratifyd Solutions powered by Smart AI™
Customer Experience and VoC
Listen to your customers with more empathy than ever before by unlocking round-the-clock insights. Quickly act on critical signals to reduce churn and build loyalty.learn more
Stratifyd for Contact Center Experience
Text analytics have never been so simple. Reduce costs, improve customer satisfaction, and drive operational efficiencies by uncovering the insights from your calls, chatbots, emails, surveys and more that come from your contact center.learn more
Stratifyd for Product Experience
Discover the product insights you need for every stage of your product development lifecycle by uncovering the conversations your customers, competitors, and the market are having so you can deliver a product that customers truly love.learn more
Stratifyd for Digital Experience
Bring your brand into focus with a single view of the digital experience. Deliver better experiences for your customers by identifying and quickly acting on the points of friction in your digital experiences. Protect your brand by surfacing insights that help you understand your brand’s reputation.learn more
Stratifyd for Pharma Insights
Improve customer education and create smarter commercial strategies when you automate insights from diverse Voice of Customer data sources like field notes, social media, advisory board notes and more.learn more
What will your data reveal?
Learn how to get to the insights you need faster and make a greater business impact with Stratifyd Solutions. Talk to us to determine what Solutions would work for your unique business goals.