Stratifyd for Product Experience

Turn Every Product Experience into an Insight.

Deliver urgent product insights and chart a new course for your product roadmap by listening to the conversations customers, competitors, and the market are having.

Create a Proactive Approach for Better Product Experiences

Stratifyd for Product Experience is designed to cut down on the time it takes to create and optimize products that delight your customers. Make every move with confidence with customer and competitively fueled insights.

Level Up Your Product Feedback

It can be a challenge for product teams to get customer feedback. Tap into the places where your customers are having conversations about your product to dig deeper into customer and competitive attitudes, behaviors, feedback, and more that inform your product strategy.

Stand Out from
Your Competition

Determine the right product market fit with Smart AI™ models that help you uncover insights about your competitors from third party sources, contextualize your own product gaps, and surface key themes or topics trending with your customers.

Smooth the Bumps Out of
Your Product Roadmap

Smooth the Bumps Out of Your Product Roadmap

Make customer feedback an integral part of your product development process. Pinpoint the friction in your customer experience and take positive action to improve on and deliver products your customers love.

How Stratifyd Helps You Deliver on Your Product Experience Strategy

Stratifyd for Product Experience makes it easy to build a responsive product team. We’ve built out the models and insights that you need to act quickly and with confidence from customer feedback.

Customer Insights

Uncover customer attitudes, insights, and behaviors in order to inform product, marketing, and channel strategies.

  • Immediately act on top themes, sentiment, and emotions coming from customer conversations about your products.  
  • Identify emerging topics and prioritize high impact opportunities for product improvement.
  • Compare product feedback across channels from your customers.
  • Detect data anomalies and patterns to help address the experiences your customers are having with your product.

Customer Insights

Competitive Intelligence

Gain insight into competitive experiences and pricing in order to inform product improvements and customer messaging.

  • Benchmark your brand's performance against competitors.
  • Uncover perceived gaps in product or service offerings and prioritize opportunities for product differentiation.
  • Discover top themes, sentiment, and emotions coming from customer conversations about your competitors.
  • Price your products competitively with the ability to track competitive pricing.
  • Be one step ahead of your competition by monitoring for emerging themes or anomalies in your competitive landscape.
  • Democratize and share competitive intelligence insights and where your product outperforms across your organization.

Competitive Intelligence

Product Experience

Understand areas of consumer dissatisfaction and delight to drive future product development and QA efforts.

  • Track and monitor product performance and quality control.  
  • Identify drivers and root causes of high and low product ratings from customer feedback.  
  • Identify emerging topics and prioritize high impact opportunities for product improvement.
  • Pinpoint temporal rating drop-offs and dive into the causes of those.

Product Experience

Contact Center Optimization and Coaching

Identify opportunities for contact center performance and agent improvement to reduce costs and improve customer touch points.

  • Track and monitor agent performance.
  • Identify and prioritize high impact agent coaching opportunities.
  • Uncover top themes, issues, and emotions in customer and agent interactions.
  • Self-audit historical recurring customer friction points to create products that delight.

Contact Center Optimization and Coaching

Digital Channel

Follow digital customer journey to understand high risk churn processes and digital shelf improvement opportunities.

  • Track and calculate discounts given to sellers to better take action against competitor moves.  
  • Analyze customer behavior such as browsing, clicking, ordering, and billing to understand the churn rate of each product.

Digital Channel

Good products don’t exist in a vacuum. To build the best product possible, I need to understand how my customers experience it, what my competitors are doing, and what how the market is changing. Product development needs to be attuned to these long-term trends and responsive to the real-time anomalies, which is why Experience Analytics is so critical for these teams.

Michelle Turner

VP, Product Strategy, Stratifyd

Get a More Holistic View of the Product Experience

Access and leverage experience, behavior, and operational data from any signal for valuable insights that impact your business across the organization, including sales data to help measure the success of your product.

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Other Solutions

Stratifyd Solutions powered by Smart AI™

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Stratifyd for Contact Center Experience

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Stratifyd for Digital Experience

Bring your brand into focus with a single view of the digital experience. Deliver better experiences for your customers by identifying and quickly acting on the points of friction in your digital experiences. Protect your brand by surfacing insights that help you understand your brand’s reputation.

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Stratifyd for Pharma Insights

Improve customer education and create smarter commercial strategies when you automate insights from diverse Voice of Customer data sources like field notes, social media, advisory boards notes and more.

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What will your data reveal?

Learn how to get to the insights you need faster and make a greater business impact with Stratifyd Solutions. Talk to us to determine what Solutions would work for your unique business goals.