Stratifyd is powered by AI and specializes in analyzing both structured and unstructured feedback.
Our platform ingests omni-channel data and uses machine learning to assign sentiment and categorize the findings.
Our platform has a number of other valuable features, too.
- We’re the fastest time to insights platform.
- Our platform has alerting and case management functionality, giving you the opportunity to become more proactive.
- It can accurately predict CSAT ratings and reasoning when customers fail to, or don’t fully provide feedback.
At Stratifyd, we fully understand the impact of customer feedback.
One of our clients is outdoor apparel company Mountain Khakis, and we’ve helped the company aggregate customer feedback across all channels. These insights have been used to improve CSAT scores, increase customer acquisition and retention, and inform the company of trends to influence stock decisions and marketing strategies.