Estimated reading time: 3 minutes
Lauren Grote is a Customer Success Manager at Stratifyd whose outgoing personality radiates around the office. She makes a point to get know every member of the team – a feat now that we’re up to 80 employees – and offers to help anyone who could benefit from her expertise.
Grote was born and raised in Cincinnati, OH. She graduated from the University of South Carolina with two bachelor’s degrees – International Business, and Global Supply Chain and Operations Management – and knew she was Charlotte-bound.
“I loved how young Charlotte was,” Grote said. “It’s constantly growing and changing, just like Stratifyd. And since I moved to the south for school, I've become acclimated to the warmer climate.”
She is an “OG” Stratifyd team member. She joined the team as a Sales Development Representative (SDR) in 2016 and was promoted to a Customer Success Manager in 2017.
“When I started, Stratifyd was totally a garage band,” Grote said. “There were maybe 20 of us at the time, but it’s really exciting to see how much we’ve grown within a few years.”
It’s not typical to see a young professional stay with their first company for longer than a year, but Grote has loved her years at Stratifyd and is in a unique position within the company.
“I've had the opportunity to see all aspects of the business and how it’s run,” said Grote. “Since I joined the team so early, I’ve gotten to see how our processes have evolved, from partnerships, product development, and marketing strategies.”
As a Customer Success Manager, her primary responsibilities begin once a client signs a contract. She oversees the entire onboarding process, from training and enablement to continuous support of their use cases and business needs.
“I think my favorite part is the ability to be hands-on with our clients,” Grote said. “I like being able to help with creative problem solving within our platform and keeping their use cases on track.”
Grote loves traveling abroad, both for work and for fun. She recently returned from London and Switzerland where she attended a customer experience conference and visited one of our beloved clients, Kimberly-Clark.
“I’ve been to 25 countries overall,” Grote said. “During school I studied abroad one summer in Italy and I got a part-time job with a travel company taking students to neighboring countries. I ended up staying abroad a few months longer than planned because I loved it so much, but my parents were more than ready for me to come back to the states.”
Q&A With Lauren Grote
Q: What’s your favorite thing about living in Charlotte?
A: I love that Charlotte is constantly growing and changing. The steady influx of people has brought new restaurants, breweries, and plenty to do. I also appreciate the warm weather.
Q: What sparked your interest in Stratifyd?
A: Being a part of a startup was very exciting to me and it’s been so rewarding seeing the company grow. The people and the culture are a huge factor in why I’ve enjoyed working here the last two and half years.
Q: What is your favorite brand to follow on social media and why?
A: Vrai & Oro. It’s a jewelry brand that grows all of their diamonds sustainably and ethically. They’re also active in political causes that I care about, and I enjoy their minimalist, classic pieces.
Q: What is on your travel bucket list?
A: My travel bucket list is always growing! Currently at the top of my wish list: Indonesia, South Africa, Egypt, Peru, and Vietnam.
Q: What’s the best piece of advice you’ve ever received?
A: Everything is temporary; so, either enjoy it while you can, or take comfort in knowing it will pass. Helpful advice in both good and bad situations.
Q: What's one thing you can't live without?
A: Air conditioning.
Q: What's the bravest thing you’ve ever done?
A: I ate a scorpion from a street vendor in Cambodia.
Q: What’s your spirit animal and why (this can also be a person/role model)?
A: I decline answering this question because I completely overthought it and now, I can’t decide.
Q: If you could have one superpower, what would it be?
A: Teleportation. It would save me a lot of time and money.
Q: One cause that you’re passionate about?
A: Nature and wildlife conservation. I’m happy to see animals move off the endangered list that have been threatened by deforestation, hunting/poaching, and climate change.
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