augmented intelligence for Customer Experience
A New Era In Customer Experience Analytics
"Data rich but insights poor" is a common problem with data analytics platforms; leaving many CX professionals feeling helpless and frustrated. That's why we created Stratifyd. Our platform automatically uncovers insights, so you can spend less time analyzing data, and more time delivering exceptional customer experiences.
Contact Energy's CX Data Story
“Stratifyd was simply a utopia for us." –Matt Bolton, GM of Profitable Growth
Contact Energy found that employee experience directly influenced customer experience. Stratifyd's platform helped them discover unknown insights, dramatically increasing NPS by 40 points.
Your Artificial Intelligence Platform Should be Intelligent, Right? Right.
Stratifyd's "AI in a Box" is the easiest, fastest way for CX professionals to start applying AI to their unique business challenges. Bring your data and the CX problem you're itching to solve. Stratifyd will automatically select the best AI solution for you.
No other CX vendor can do that.
Unleash the Potential of Your CX Data
Did you know: Many CX teams focus primarily on surveys. But that represents less than 5% of customer feedback that companies receive each day.
Stratifyd specializes in connecting your unstructured feedback, customer attribute data and operational data to understand the full customer experience.
It's your data. Free it from the data silos of your legacy CX analytics platforms.
Move past “data rich and insights poor”
Customer feedback management and other survey vendors excel at collecting customer feedback, but they often fail to deliver on their promises of advanced analytics. This leaves frustrated CX teams with a lot of data, but still limited abilities to drive insights.
At Stratifyd, we're obsessed with delivering industry-leading speed to insights. Our powerful text analytics capabilities quickly categorizes and trends all of your customer feedback. We then automatically identify the signals and patterns in your data, so you don't have to go searching for them.
CX Analytics platforms need to be more than "one size fits all"
You deliver unique experiences tailored to your customers, so why shouldn't you expect the same from your CX analytics vendor?
Modern truth: Most CX analytics capabilities are built with templated modules to scale across almost any company or industry.
We do it differently at Stratifyd. We empower you to customize analytics to fit your needs.
It gets even better – our taxonomy builder enables you to design the perfect approach to categorize feedback. Or tune our sentiment library to match industry specific terms.
Go Beyond the CX Score
Join other CX thought leaders who are using Stratifyd's "AI in a Box" to:
- Model NPS scores to reduce their dependency on surveys
- Automatically filter to customer feedback that is actionable
- Identify which touchpoints in your journeys are creating the most pain for your customers
- Move beyond basic call disposition codes to fully analyze detailed topics in your contact center interactions
Like No Other Analytics Platform
Forrester recently named Stratifyd a leading vendor in their Now Tech “Voice of the Customer” and “Customer Analytics” assessment.
No other analytics platform can make that claim.
Save analysts time with predefined data models
Stratifyd's "AI in a Box" replaces the time intensive process of building complex models. Tell us your problem and we'll automatically select the best AI solution for you.
Surface hidden patterns in your customer data
Stratifyd’s Augmented Intelligence Platform is the fastest path to insights. It's easy to use and provides you a clear, holistic, real-time view into your customer experience.
Remove your data from siloed vendor platforms
Let Stratifyd integrate your customer data into a holistic view of your customer experience.
Gain insights into specific customer journeys
Enable a highly structured approach to understanding your company’s digital customer experience.
Move beyond surveys with industry leading text analytics
Gain insight into the entire customer experience with text analytics across any form of customer feedback.
Solve problems you didn’t know existed
Enable analysts to shift their focus and talent to acting on insights rather than trying to discover them.
We keep your data safe and your team productive
Enterprise Level Security
We are a security-first company committed to people. Which means protecting your data is vitally important to us.
GDPR Certified
SOC2 Type 2
PCI-DSS 3.0
CCPA Compliant
Dedicated Success Team
Our success team members believe access, transparency, and creativity empowers everyone.
Passionate customer success managers
Experienced solution engineers and architects
Data analytics experts
Robust knowledge of the customer and Stratifyd platform
Dedicated advocates for the customer
Improve CX
no matter what industry you are in
Pharmaceuticals
A pharmaceutical company with millions of customers all over the world needed to analyze customer sentiment. Stratifyd provided predictive intelligence through a CX solution that changed the company's game and the future health of patients.
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Financial Services
With disparate and siloed data across various platforms and systems, a financial services needed to analyze and address customer feedback. Stratifyd's speed to insight and anomaly detection delivered.
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What will your data reveal?
Join companies like LivePerson, Capital One, and Ally to unlock powerful insights you might be missing. See what Stratifyd can do for you.
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