Today, they offer a wide range of financing and banking options, operate with a strong digital presence and hold more than $170 billion in managed assets.
The company operates under one main guiding principle: To treat its customers with care, support and respect. Which is why they came to Stratifyd with a serious need to bring disparate and siloed data – spread across multiple platforms and systems – together in one place in a timely manner to analyze and address customer feedback.
Uniting and making sense of the analytics was of the utmost importance as was increasing customer retention and acquisition through care and support.
Powered by Stratifyd's speech analytics and predictive intelligence features, the company found three noteworthy instances which could be addressed to provide a better overall customer experience.
A pharmaceutical company with millions of customers all over the world needed to analyze customer sentiment. Stratifyd provided predictive intelligence through a CX solution that changed the company's game and the future health of patients.Learn More
With disparate and siloed data across various platforms and systems, a financial services needed to analyze and address customer feedback. Stratifyd's speed to insight and anomaly detection delivered.Learn More
Join companies like LivePerson, Capital One, and Ally to unlock powerful insights you might be missing. See what Stratifyd can do for you.