Feb 18
 | 
11:00 am
 
ET
 | 
40 mins
Webinar
 | 
40 mins

Customers are talking, are you listening? CX Insights from Speech Analytics

Customers are talking, but are you listening? With more channels and interactions than ever before, Contact Centers face a steep challenge in the future to manage more customer experience. But the reward for teams that can uncover hidden insights in their data extends far beyond cost savings. Today, insight and action-focused analytics platforms are helping Contact Center and Customer Experience teams deliver value across the organization. Join us for a 45-minute webinar with Kurt Trauth, SVP of CX Strategy and Analytics at Stratifyd as he walks you through the way Contact Center and CX teams are using unified interaction and behavior analytics to tear down the silos and work towards omnichannel nirvana.

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Customers are talking, are you listening? CX Insights from Speech Analytics