May 13
 | 
11:00 am
 
ET
 | 
27 mins
Webinar
 | 
27 mins

CX in a World Without Surveys

Surveys are a critical data point for Customer Experience teams, but there’s so much more customer feedback to address. In a fast-paced, digital-first world, the insights CX teams get from surveys can come too late to make an impact. To stay relevant, CX teams have to go beyond surveys to focus on other forms of customer feedback—like calls, emails, chat, social media—as well as operational data. In this webinar, Meredith Albertson, CMO at Stratifyd, will discuss how Artificial Intelligence and text analytics are critical tools for CX teams to find new sources of insight that will allow them to make a greater impact across the organization.

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CX in a World Without Surveys