Mar 24
 | 
11:00 am
 
ET
 | 
30 mins
Webinar
 | 
30 mins

The CX Best Practices You Didn’t Know You Needed for FinServ

The pandemic likely tested many of your CX best practices over the last year; but as FinServ companies look towards the new normal, new best practices are emerging in the fight to stay competitive. In this webinar, Stratifyd’s Kurt Trauth, SVP of Customer Experience Strategy and Analytics, will share with you the unexpected best practices that he’s discovered in his time as USAA’s Voice of the Customer leader and in his role at Stratifyd working with top financial institutions. Kurt will dive into the innovative ways companies are using the data they already have to uncover new insights, as well as how they’re tapping into new data sources to find a competitive advantage. Each of these CX best practices is geared towards creating an organization that delivers clear, measurable ROI while creating a team that’s more responsive to customer experiences across more touchpoints.

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The CX Best Practices You Didn’t Know You Needed for FinServ