CX Capability Spotlight: Closed Loop 2.0

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CX Spotlight: Closed Loop 2.0

Bridging the gap between insights and action is cited as one of the top challenges that CX teams face. For most companies, it feels like a daunting process that requires huge strategic shifts, like product changes or updates to the tech stack. But there’s actually a smaller initiative that has proven to have a significant impact on customer retention: closed loop processes.

Explore closed loop looks at closed loop customer processes and the positive impact they have on customer retention, revenue and operations. Highlights include:

  • Best-in-class practices in closed loop customer processes
  • Key challenges in implementing closed loop customer processes
  • Unlocking customer intelligence from your contact centers
  • Case studies of closed loop in action

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