CX Capability Spotlight: Closed Loop 2.0
CX Spotlight: Closed Loop 2.0
Bridging the gap between insights and action is cited as one of the top challenges that CX teams face. For most companies, it feels like a daunting process that requires huge strategic shifts, like product changes or updates to the tech stack. But there’s actually a smaller initiative that has proven to have a significant impact on customer retention: closed loop processes.
Explore closed loop looks at closed loop customer processes and the positive impact they have on customer retention, revenue and operations. Highlights include:
- Best-in-class practices in closed loop customer processes
- Key challenges in implementing closed loop customer processes
- Unlocking customer intelligence from your contact centers
- Case studies of closed loop in action