Stratifyd Gartner Report

Curious How Leading Organizations Measure CX?

Download the Gartner Report “How to Manage Customer Experience Metrics” to learn how augmented intelligence can help you:

  • Measure more than just NPS, CSAT, and CES.
  • Discover new CX key performance indicators (KPIs).
  • Optimize how you present CX metrics to your organization.
Download the Report
Get the Gartner Report

Leverage Augmented Intelligence to Win With AI

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Experience Analytics powered by Smart AI

Predictive Insights. Smarter Decisions.
Your Greatest Competitive Advantage.

Grow revenue, drive loyalty, improve efficiency, and never miss another insight again with Stratifyd’s next-generation analytics platform.

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TRUSTED BY TOP BRANDS AROUND THE GLOBE
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Solving Real World Problems
in Real Time

Fact is, most data analytics platforms are too complex and too expensive. They promise the world but rarely deliver. Let's drop the jargon and start solving problems.

“We're drowning in a sea of data and need answers quicker.”

Stratifyd takes raw data, surfaces insights and visualizes them in an easy-to-use platform.

“Our goal is to help our call center agents improve service and reduce call time.”

With AI-driven speech analytics, contact centers can maximize efficiency, resulting in millions saved annually.

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“Our Voice-of-Customer program is focused on surveys. What are we missing?”

Move beyond surveys. Stratifyd ingests structured data and unstructured data (like calls and chat) to provide a complete view of your customer experience.

“We need real time insight. Waiting two weeks for an analysis just isn't helpful.”

Stratifyd's platform provides a clear, real time view into your business challenges.

How it Works

Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7 to ensure you never miss another insight.

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Connect & Unify

Capture and connect voice of the customer data from any source— first- and third-party data, social, chat, speech, reviews, and more—into a single secured and trusted Experience Analytics Platform with our expansive library of experience and operational public data and open API sources 

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Analyze & Predict

Quickly drill down to the moments that matter by harnessing the power of Smart AI. Take charge of a 24/7 stream of customer experience and operational data to reveal and predict key topics, anomalies, sentiment, and trends.  

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Listen & Uncover

Help your team make smarter decisions faster by surfacing and sharing customer insights across the organization through easy-to-understand dashboards you can drill-down to the data that matters to you.

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Automate & Drive Change

Show customers you’re truly listening to their experience. Reduce churn, drive loyalty, and improve efficiency by automatically taking action on the insights that matter. 

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Unlimited Data Sources.
All the Analytics.

Stratifyd seamlessly connects to a variety of structured and unstructured data sources; giving you all the insights you need without any of the headaches. Just set it and forget it.

Try a demo

“We partnered with Stratifyd to add more features and flexibility to data analytics. The speech analysis functionality and speed-to-insights filled that need, identifying ways to improve our agent responses, website navigation, and CX.”

50x increase

in speed to collect, categorize and report
Read Use Case

“Stratifyd gives me an amazing experience, I get more done happier, and that gets more done for our customers. It's a win, win, win scenario.”

- James Tribe, Market Insight Lead

70 Point Increase

on employee satisfaction score

“What you found in 15 minutes took us eight weeks to fully comprehend the scale and the scope of the problem.”

- fortune 500 financial services company

$5.5 million in savings

Increased CSAT scores to 92% / cut handle time by 20%

“We’re able to process information coming in to the contact center all the way through the ecosystem — digital, product, marketing...we’re able to incorporate all of that data in one place.”

- fortune 500 financial services company

20% decrease

in call center volume
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What will your data reveal?

Join companies like LivePerson, Capital One, and Ally to unlock powerful insights you might be missing. See what Stratifyd can do for you.

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