Download the Gartner Report “How to Manage Customer Experience Metrics” to learn how augmented intelligence can help you:
You don't know what you don't know. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences.
Receive early indicator signals for emerging trends and share insights quickly through our intuitive visual workspaces.
Automate the manual processes of traditional analytics and give business users the key to unlocking the insights they need, when they need them.
Amplify your customers’ voices with speech and text analytics that uncover the real story behind calls and chats, providing a complete view of your customer experience.
Make meaningful changes to experience touch points. Automate alerts to trigger your CX and Contact teams to act.
Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7 to ensure you never miss another insight.
“We partnered with Stratifyd to add more features and flexibility to data analytics. The speech analysis functionality and speed-to-insights filled that need, identifying ways to improve our agent responses, website navigation, and CX.”
“Stratifyd gives me an amazing experience, I get more done happier, and that gets more done for our customers. It's a win, win, win scenario.”
“What you found in 15 minutes took us eight weeks to fully comprehend the scale and the scope of the problem.”
“We’re able to process information coming in to the contact center all the way through the ecosystem — digital, product, marketing...we’re able to incorporate all of that data in one place.”
October 13, 2021
Peak season shoppers have a lot to say about their customer experience, but can retailers capitalize on it?
Join companies like LivePerson, Capital One, and Ally to unlock powerful insights you might be missing. See what Stratifyd can do for you.