Download the Gartner Report “How to Manage Customer Experience Metrics” to learn how augmented intelligence can help you:
Fact is, most data analytics platforms are too complex and too expensive. They promise the world but rarely deliver. Let's drop the jargon and start solving problems.
Stratifyd takes raw data, surfaces insights and visualizes them in an easy-to-use platform.
With AI-driven speech analytics, contact centers can maximize efficiency, resulting in millions saved annually.
Move beyond surveys. Stratifyd ingests structured data and unstructured data (like calls and chat) to provide a complete view of your customer experience.
Stratifyd's platform provides a clear, real time view into your business challenges.
Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7 to ensure you never miss another insight.
“We partnered with Stratifyd to add more features and flexibility to data analytics. The speech analysis functionality and speed-to-insights filled that need, identifying ways to improve our agent responses, website navigation, and CX.”
“Stratifyd gives me an amazing experience, I get more done happier, and that gets more done for our customers. It's a win, win, win scenario.”
“What you found in 15 minutes took us eight weeks to fully comprehend the scale and the scope of the problem.”
“We’re able to process information coming in to the contact center all the way through the ecosystem — digital, product, marketing...we’re able to incorporate all of that data in one place.”
January 26, 2021
Voice of the Customer programs are integral to understanding the customer experience. We break down the concept of VoC and how it is evolving in response to today's trends.
Join companies like LivePerson, Capital One, and Ally to unlock powerful insights you might be missing. See what Stratifyd can do for you.