Stratifyd Gartner Report

Curious How Leading Organizations Measure CX?

Download the Gartner Report “How to Manage Customer Experience Metrics” to learn how augmented intelligence can help you:

  • Measure more than just NPS, CSAT, and CES.
  • Discover new CX key performance indicators (KPIs).
  • Optimize how you present CX metrics to your organization.
Download the Report
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Leverage Augmented Intelligence to Win With AI

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Download "Vision: Measure CX Performance and Prove ROI Forrester Report" Today
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Experience Analytics powered by Smart AI™

Predictive Insights. Smarter Decisions.
Your Greatest Competitive Advantage.

Grow revenue, drive loyalty, improve efficiency, and never miss another insight again with Stratifyd’s next-generation analytics platform.

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Uncover Your Data
Blind Spots

You don't know what you don't know. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences.

Turn Data into Insights Sooner

Receive early indicator signals for emerging trends and share insights quickly through our intuitive visual workspaces.

Work Efficiently with Smart AI

Automate the manual processes of traditional analytics and give business users the key to unlocking the insights they need, when they need them.

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Go Beyond Surveys

Amplify your customers’ voices with speech and text analytics that uncover the real story behind calls and chats, providing a complete view of your customer experience.

Proactive and Predictive

Make meaningful changes to experience touch points. Automate alerts to trigger your CX and Contact teams to act.

How it Works

Our Smart AI takes the burden of manual analytics off your team, proactively surfacing hidden experience signals and themes 24/7 to ensure you never miss another insight.

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Connect & Unify

Capture and connect voice of the customer data from any source— first- and third-party data, social, chat, speech, reviews, and more—into a single secured and trusted Experience Analytics Platform with our expansive library of experience, operational, behavioral, public data, and open API sources. 

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Analyze & Predict

Quickly drill down to the moments that matter by harnessing the power of Smart AI. Take charge of a 24/7 stream of customer experience, behavioral, and operational data to reveal and predict key topics, anomalies, sentiment, and trends, no data science or coding required.

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Listen & Uncover

Help your team make smarter decisions faster by surfacing and sharing customer insights across the organization. Drill into the data that matters to you with easy-to-understand dashboards.

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Automate & Drive Change

Show customers you’re truly listening to their experience. Reduce churn, drive loyalty, and improve efficiency by automatically acting on the insights that matter. 

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No More Silos.
No Missed Insights.

Stratifyd seamlessly connects with the data and tools you already have today. No ripping out or replacing tools—just better insights and a unified understanding of your customers’ experiences.

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“We partnered with Stratifyd to add more features and flexibility to data analytics. The speech analysis functionality and speed-to-insights filled that need, identifying ways to improve our agent responses, website navigation, and CX.”

50x increase

in speed to collect, categorize and report
Read Use Case

“Stratifyd gives me an amazing experience, I get more done happier, and that gets more done for our customers. It's a win, win, win scenario.”

- James Tribe, Market Insight Lead

70 Point Increase

on employee satisfaction score

“What you found in 15 minutes took us eight weeks to fully comprehend the scale and the scope of the problem.”

- fortune 500 financial services company

$5.5 million in savings

Increased CSAT scores to 92% / cut handle time by 20%

“We’re able to process information coming in to the contact center all the way through the ecosystem — digital, product, marketing...we’re able to incorporate all of that data in one place.”

- fortune 500 financial services company

20% decrease

in call center volume
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What will your data reveal?

Join companies like LivePerson, Capital One, and Ally to unlock powerful insights you might be missing. See what Stratifyd can do for you.