How direct-to-consumer companies leverage Stratifyd to improve the customer experience.

Consumers increasingly abandon brands after poor customer service experiences. But the analytics available in your helpdesk or contact center platforms typically only identify what you already recognize. They fail to provide new insights and perspectives that can help you deliver a differentiated customer experience.

This eBook highlights how Stratifyd empowers direct-to-consumer companies of various sizes and industries to overcome these challenges by harnessing insights hidden within their service tickets, contact center engagements, and other customer interactions. Key topics include:

• The importance of service topic accuracy
• Connecting customer surveys to your contact center
• Early issue detection and churn reduction
• Understanding emotion and sentiment