In the digital world, customer experience is everything
Customer satisfaction hit a 17-year low in 20221
73%
of people point to customer experience as an important factor in their purchase decisions. 1
59%
will walk away from a company/product they love after just a few bad experiences.1
As disturbing as that fact is, it also creates opportunities.
Improvements to the customer experience have a direct and significant impact on business success:
8-10X
faster growth than global economy
3X
better performance than competitors2
3X
higher revenue growth with totally satisfied customers3
1 American Customer Satisfaction Index. “Decline in Customer Satisfaction Continues but at a Slower Pace, ACSI Data Show.” May 10, 2022
2 McKinsey & Company. “What is CX.” August 17, 2022.
3 IBM Institute for Business Value. “Optimize your DXP capabilities.” September 30, 2021
2 McKinsey & Company. “What is CX.” August 17, 2022.
3 IBM Institute for Business Value. “Optimize your DXP capabilities.” September 30, 2021
You have the data, but where do you start?
Your organization likely has mountains of customer data spread across disparate sources. That makes it very difficult to analyze for relevant insights in a timely manner. As a result, your business may be slow to respond to changing customer needs and market dynamics.
Workforce Management Analytics
Product Reviews
Visualization Platforms
VOC
/ Surveys
/ Surveys
ERP
IVR
Chatbots
Call Centers
Customer Experience Platforms
Text Analytics for Medical Insights
Customer Journey Mapping
Experience Management
Point-of-Sale
Visualization Platforms
Conversational Analytics Platforms
Voice-To-Text
Telephony Software
Customer Relationship Management
CCaas
Predictive Insights
Customer Data Platforms
Employee Experience
Marketing Automation
Ticket Notes
You have the data, but where do you start?
Your organization likely has mountains of customer data spread across disparate sources. That makes it very difficult to analyze for relevant insights in a timely manner. As a result, your business may be slow to respond to changing customer needs and market dynamics.
Driving Better Customer Experiences for Enterprises, Startups and Medical Organizations
Organizations across the business spectrum – including financial services, retail, software, pharma, healthcare, CPG, telco, utilities – leverage the Stratifyd platform to address a variety of different customer experience use cases, including:
