Customers provide feedback across multiple channels. Two big problems emerge:
These channels contain a lot of unstructured data, which is more complex and difficult to analyze, and act on. It can also be very challenging to collect and aggregate the data across channels.
The volume of data alone makes it difficult to manage. Add in multiple formats, different form factors and siloed sources, and it becomes very difficult to provide the business with proper analysis.
/ Surveys
Customers provide feedback across multiple channels. Two big problems emerge:
These channels contain a lot of unstructured data, which is more complex and difficult to analyze, and act on. It can also be very challenging to collect and aggregate the data across channels.
The volume of data alone makes it difficult to manage. Add in multiple formats, different form factors and siloed sources, and it becomes very difficult to provide the business with proper analysis.
A holistic view of customer behavioral and operational data to remove blind spots and uncover prescriptive insights.
Stratifyd Connected Intelligence Platform
Enterprise-wide and channel-specific views of consumer intel to:
- Stay ahead of the market. Focus the business on the right opportunities.
- Gain new insights into brand perception and sentiment. Quickly respond to emerging needs and competition.
- Enable a holistic view of your consumer ecosystem. Better understand needs, improve service, and increase retention.
5 Things to Know
EASY TO USE
Stratifyd was purposely designed for business analysts, not data scientists. That means simple onboarding, greater self-sufficiency and faster time to value.
FULLY FUNCTIONAL AND FUTURE-PROOF
Stratifyd offers enormous value out-of-the-box and more advanced capabilities as you need them, such as comprehensive customization, AI-based sentiment tuning, custom dashboarding, and proactive alerting.
HIGHLY ACCURATE
Stratifyd exceeds other customer intelligence platforms in data accuracy because our proprietary AI engine uncovers analytical blind spots. That means better insights, faster value and less manual effort.
SINGLE OR MULTIPLE CHANNELS
Stratifyd can deliver insights for a single channel or source, and provide a unified view across multiple organizational channels.
HIGHLY SCALABLE
The Stratifyd platform is designed to grow with you. It can meet your organization where it’s at to start and expand as your needs and data volumes grow.
How It Works
Unifies All Data Sources
Stratifyd provides a single source of truth for all structured and unstructured data via an agnostic engine that provides objective, holistic data analysis.
Challenge
16-40
Average number of CX data sources per company38%
Percentage of stakeholders who know where customer data is stored48%
Percentage of business leaders who lack a 360-view into data
Solution
- OOTB APIs; can customize to anything
- Holistic, single source of truth for data analysis
- Eliminates data silos
1 Deloitte. “How to win on customer experience.” 2021
2 Forrester. “What Is The Secret To Winning on Customer Experience?” December 2019.
3 VentureBeat. “Report: 50% of execs report improving customer data management is top CX priority.” October 24, 2021.
Surface Unknown Insights Quickly
Stratifyd leverages easy to manage AI to improve time-to-insight and quality-of-insight by surfacing themes and signals your team might not know to look for.
Challenge
>80%
Percentage of enterprise data that’s unstructured65%
Percentage of businesses that can’t identify the root cause of issues
Solution
- Reduction in time-to-insight
- Analyzes unsolicited feedback and identifies emerging themes
- Near-real-time results
4 Forrester. “Elevate And Scale Your CX Measurement Program.” February 25, 2021.
Robust Dashboard Visualization
Stratifyd provides intuitive reporting and data visualization at the click of a button to enable business users to quickly understand issues and trends and take action to improve them. Task management tools easily plug into existing business process workflows.
Challenge
>87%
Percentage of CX leaders who are unconfident they can take action on issues in near-real-time77%
Percentage of businesses that can’t prioritize CX findings
Solution
- Industry-leading model accuracy
- Flexible reporting that can be customized to scenarios/business users
- Spotlights urgent themes and issues
5 Forrester. “Elevate And Scale Your CX Measurement Program.” February 25, 2021.
6McKinsey Quarterly. “Prediction: The future of CX.” February 24, 2021
The Stratifyd Difference
Put Stratifyd Connected Intelligence to Work
Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.
Customer Intelligence
Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.
Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.
Contact Center Experience
Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.
Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.
Medical Insights
Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.
Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.
Product Experience
Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.
Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.
Employee Experience
Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.
Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.
Customer Intelligence
Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.
Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.
Contact Center Experience
Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.
Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.
Medical Insights
Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.
Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.
Product Experience
Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.
Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.
Employee Experience
Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.