Customers provide feedback across multiple channels. Two big problems emerge:

These channels contain a lot of unstructured data, which is more complex and difficult to analyze, and act on. It can also be very challenging to collect and aggregate the data across channels.

The volume of data alone makes it difficult to manage. Add in multiple formats, different form factors and siloed sources, and it becomes very difficult to provide the business with proper analysis.

Workforce Management Analytics
Product Reviews
Visualization Platforms
VOC
/ Surveys
ERP
IVR
Chatbots
Call Centers
Customer Experience Platforms
Text Analytics for Medical Insights
Customer Journey Mapping
Experience Management
Point-of-Sale
Visualization Platforms
Conversational Analytics Platforms
Voice-To-Text
Telephony Software
Customer Relationship Management
CCaas
Predictive Insights
Customer Data Platforms
Employee Experience
Marketing Automation
Ticket Notes

A holistic view of customer behavioral and operational data to remove blind spots and uncover prescriptive insights.

Customers provide feedback across multiple channels. Two big problems emerge:

These channels contain a lot of unstructured data, which is more complex and difficult to analyze, and act on. It can also be very challenging to collect and aggregate the data across channels.

The volume of data alone makes it difficult to manage. Add in multiple formats, different form factors and siloed sources, and it becomes very difficult to provide the business with proper analysis.

A holistic view of customer behavioral and operational data to remove blind spots and uncover prescriptive insights.

Stratifyd Connected Intelligence Platform

Enterprise-wide and channel-specific views of consumer intel to:

  • Stay ahead of the market. Focus the business on the right opportunities.
  • Gain new insights into brand perception and sentiment. Quickly respond to emerging needs and competition.
  • Enable a holistic view of your consumer ecosystem. Better understand needs, improve service, and increase retention.

5 Things to Know

EASY TO USE

Stratifyd was purposely designed for business analysts, not data scientists. That means simple onboarding, greater self-sufficiency and faster time to value.

FULLY FUNCTIONAL AND FUTURE-PROOF

Stratifyd offers enormous value out-of-the-box and more advanced capabilities as you need them, such as comprehensive customization, AI-based sentiment tuning, custom dashboarding, and proactive alerting.

HIGHLY ACCURATE

Stratifyd exceeds other customer intelligence platforms in data accuracy because our proprietary AI engine uncovers analytical blind spots. That means better insights, faster value and less manual effort.

SINGLE OR MULTIPLE CHANNELS

Stratifyd can deliver insights for a single channel or source, and provide a unified view across multiple organizational channels.

HIGHLY SCALABLE

The Stratifyd platform is designed to grow with you. It can meet your organization where it’s at to start and expand as your needs and data volumes grow.

How It Works

The Stratifyd Difference

VS

Put Stratifyd Connected Intelligence to Work

Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.

Customer Intelligence

Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.

Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.

Contact Center Experience

Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.

Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.

Medical Insights

Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.

Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.

Product Experience

Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.

Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.

Employee Experience

Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.

Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.

Customer Intelligence

Optimize customer journeys, reduce churn and improve win rates by pulling actionable insights buried in your customer interaction data.

Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.

Contact Center Experience

Get insights from real-time call and chat transcripts to better understand call center performance, flag urgent issues, uncover compliance risks and make immediate adjustments.

Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.

Medical Insights

Transform your medical affairs data analysis by creating a single source of truth to optimize patient experiences and business outcomes.

Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.

Product Experience

Leverage omnichannel customer insights to drive product and service innovation, and optimize go-to-market strategies across different buyer personas.

Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.

Employee Experience

Measure and track employee satisfaction and experience to better identify operational inefficiencies and issues, and optimize employee journeys.